Shipping & Policy
Thank you for shopping with Crafthaus. We’re committed to providing a seamless and reliable customer experience. Please review our refined shipping and store policy below for your convenience.
Order Processing Time
All orders are processed within 2 to 3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Estimated Shipping Times
We offer international delivery to most countries.
Standard Shipping: 5–10 business days (varies by destination)
Please note: While we strive to meet these delivery windows, factors such as customs clearance, weather, holidays, and courier delays may impact final delivery times. These delays are beyond our control.
You may cancel your order within 24 hours of purchase at no cost. To cancel, email us at support@mycrafthaus.com with the subject line “CANCEL”.
If your order has already been processed or shipped, we will be unable to cancel it.
Address Corrections
Entered the wrong shipping address? No problem.
Please respond to your confirmation email immediately with the correct details.
Address changes can only be made within 24 hours of placing the order.
After this time, we cannot guarantee successful delivery or reimbursement.
Damaged or Defective Items
Each item is packed securely with care. However, in rare cases, transit damage may occur.
If your item arrives damaged:
Email us at support@mycrafthaus.com
Include your order number and a clear photo of the damaged item
Once verified, we will send a replacement free of charge.
Still Have Questions?
Our customer care team is here to help. If you need further assistance or your question hasn’t been answered above, please email us directly:
We aim to respond within 24 hours to all inquiries.
Thank you for being part of the Crafthaus community!